Multipost Support Centre tickets are monitored Monday to Friday between 9am through 6pm Eastern time.
Retailers are encouraged to submit tickets for non urgent enquiries any time of day - enquiries will be responded to during regular business hours.
Please note that "how to" assistance for reporting, polling and year end are not supported on evenings and weekends.
Preparing for Penny Rounding
Effective Feb. 4th, 2013, Canada will begin phasing the Penny out of circulation. Please see our User's Instruction Guide (300KB, PDF) which explains how to Prepare your Smart Vendor for Penny Rounding.
& SOFTWARE ERROR EMERGENCIES
If you are experiencing hardware failure or equipment purchased from Multipost Retail Systems, or if you are experiencing an error message operating Smart Vendor outside of our regular office hours, please call our office and leave a message for the on-call Hardware Technician
Emergency Support Hours:
Monday-Friday 6pm-9pm Eastern Time
Saturdays, Sundays, Holidays, 9am-9pm Eastern Time
Local to Markham, ON: 905-477-4747
Long Distance: 1-800-265-8601 Canada
Long Distance: 1-800-561-0500 Canada & U.S.A.
On the voicemail menu select 2 for Support and follow the prompts.